Frequently Asked Questions

Everything you need to know about shopping with Ohio Mulch

What is the standard shipping timeframe for my order?

We typically process and ship orders within 1-3 business days. Depending on your location, standard shipping usually takes 3-7 business days to arrive.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund may be subject to a small shipping fee.

How do I determine the correct size for me?

Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are the materials used in your clothing sustainable?

Ohio Mulch is committed to quality. Many of our collections feature organic cotton and recycled polyester. Check the 'Fabric & Care' section on individual product pages for specific material details.

Can I track my package once it has shipped?

Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status.